Patient Confidentiality

confidentialityWe respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please call our practice manager. A leaflet entitled “Confidentiality of your Health Records” is available in the Health Centre. Please ask at reception if you would like a copy.

We aim to treat our patients courteously at all times and expect our patients to treat staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients

Patient Records

The practice operates a “paperless” system. This means that your medical information is recorded in our clinical computer system. The practice adheres to the appropriate statutory Acts (e.g. Data Protection Act 1998, Freedom of Information Act 2000). We also abide by the Caldicott principles regarding the confidentiality and use of patient information.

If you would like further information on any of the above please contact the Practice Manager. Publication Scheme (Freedom of Information Act 2000) A copy of our Publication Scheme can be found by going to: - and by following the links or by asking at reception

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